Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returned items must be in brand-new, unused condition with all original tags and packaging. All items being returned or exchanged will be at the buyer’s expense. Once we confirm that the item has been received, processed, and approved from our end a refund will be provided accordingly.

**Items sold over 35% off are Final Sale as well as Any Mystery Bags sold during Cyber/Black Friday.

**All limited items (i.e. items with only 100-200 made) can only be exchanged for another item or store credit, this includes rollers, pre-orders, or collaborative bags.

**All Equipment Carriers due to their size and limited nature are final sale unless exchanged for warranty coverage.

**All Shoe/Sneaker Purchases are Final SALE and cannot be returned.

Please allow 3 – 5 business days for processing.

*please get in touch with our Customer Service Team via our Contact Page

Any returns made that appear to have been damaged or used by the consumer will automatically be returned to the sender. Kindly note all items being returned must be mailed in packaging that does not jeopardize the integrity or quality of the product or it will be returned to the sender.

Returns are subject to a $19.99 restocking fee.

Cancellations are subject to a 25% fee.

We are not responsible for any import fees or fees aligned to duties/fees.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@solepremise.com.