Return Policy

We offer a 30-day return policy. We also offer returns for damaged or defective products, these requests must be made within 30 days. (This is subject to change based on the condition of bag received)

Returned items must be in brand-new, unused condition with all original tags and packaging. All items being returned will be at the buyer’s expense. Once we confirm that the item has been received, processed and approved from our end a refund will be provided accordingly.

All limited items can only be exchanged for another item or store credit, this includes pre-orders or collaborative bags.

Please allow 3 – 5 business days for processing.

*Please contact our Customer Service Team via our Contact Page

Any returns made that appear to have damage or have been used by consumer will automatically be returned back to the sender.

Returns and Cancellations are subject to a $14.99 restocking fee.


A limited one-year warranty from the date of purchase on all our products is offered by Sole Premise. The limited warranty covers any manufacturer defects of all items.

Such defects will be reported to our customer support team who may request additional information be provided to confirm product is indeed defective at which point the bag will be sent back to Sole Premise and we will do our best to repair it.

If we are unable to repair the defect, the item will be replaced at no additional charge.

The warranty excludes any damage caused by excessive wear and tear to material, zippers, trims, lining and straps.